Privacy Policy
This Privacy Policy explains how Lizaro Casino (operated by Sligo Limited) collects, uses, stores, and protects your personal information when you visit our website at Lizaro and use our services. We are committed to safeguarding your privacy and handling your data in accordance with applicable data protection laws. By using our site, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us, as well as data automatically gathered when you interact with our website. The types of information we may collect include:
- Account Registration Details: When you create an account, we collect your name, email address, date of birth, residential address, and contact number.
- Financial Information: For deposits and withdrawals, we collect payment method details such as bank account numbers, card details, or e-wallet information. We do not store full credit card numbers on our servers.
- Identification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of your passport, driver’s licence, or utility bills.
- Technical Data: We automatically collect your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site through cookies and similar technologies.
- Communication Records: If you contact our support team via live chat or email, we retain copies of those communications for quality and compliance purposes.
How We Use Your Information
We use your personal data for the following purposes:
- Account Management: To set up, verify, and maintain your account, including processing deposits and withdrawals.
- Compliance: To meet legal obligations under AML and responsible gambling regulations, including age verification and identity checks.
- Service Improvement: To analyse website usage and improve our platform, games, and user experience.
- Marketing Communications: With your consent, we may send you promotional emails about bonuses, new games, or offers. You can opt out at any time.
- Security: To detect and prevent fraud, money laundering, and other prohibited activities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small text files stored on your device. Our cookie practices are detailed below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, such as logging in and maintaining session security. | Session-based or persistent as needed |
| Analytics Cookies | Help us understand how visitors interact with the site, e.g., pages visited and time spent. | Up to 2 years |
| Marketing Cookies | Used to deliver relevant advertisements and measure campaign effectiveness. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect site performance.
Third-Party Sharing
We may share your personal data with trusted third parties for legitimate business purposes, including:
- Payment Processors: To facilitate deposits and withdrawals via methods such as PayID, Visa, Mastercard, Apple Pay, Neosurf, PaysafeCard, MiFinity, Bank Transfer, Bitcoin, Ethereum, Litecoin, and Tether.
- Identity Verification Services: To perform KYC checks and age verification.
- Analytics Providers: To help us analyse site traffic and user behaviour (e.g., Google Analytics).
- Regulatory Bodies: If required by law, we may disclose information to relevant authorities.
We ensure that all third parties adhere to strict data protection standards and do not use your data for their own purposes beyond what is necessary.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, this means we keep your data for the duration of your account’s activity plus a period after closure to comply with AML and record-keeping obligations. When data is no longer required, we securely delete or anonymise it.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access: You can request a copy of the data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You can request deletion of your data, subject to legal retention requirements.
- Restriction: You can ask us to limit processing of your data in certain circumstances.
- Portability: You can request a machine-readable copy of your data for transfer to another service.
- Objection: You can object to processing for direct marketing or other legitimate interests.
To exercise any of these rights, please contact our support team via live chat or email. We will respond within a reasonable timeframe.
Security Measures
We implement robust security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
- SSL 256-bit encryption for data transmission.
- Audited Random Number Generators (RNGs) for game fairness.
- Segregated funds to protect player deposits.
- Automatic logout after a period of inactivity.
- Regular security audits and staff training.
Despite these measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but strive to maintain industry best practices.
International Transfers
As an offshore operator licensed in Anjouan, your data may be transferred to and processed in countries outside Australia. We ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data during such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat and email.
Responsible Gaming and Age Restriction
We are committed to promoting responsible gambling. You must be at least 18 years old to use our services. We provide tools to help you manage your play, including deposit limits, time limits, and self-exclusion options. For more information, please visit our Responsible Gaming page. If you or someone you know needs support, organisations such as Gambling Help Online and Lifeline are available in Australia.
Governing Law and Disputes
This Privacy Policy is governed by the laws of Anjouan. Any disputes arising from this policy shall be resolved in accordance with those laws. If you have a complaint, please contact us first; we aim to resolve all issues promptly.