Responsible Gaming

Lizaro Casino is committed to promoting responsible gambling and ensuring a safe and enjoyable environment for all players. We understand that for some individuals, gambling can become a problem. This page outlines our policies, tools, and resources to help you stay in control and gamble responsibly.

Understanding the Risks

Gambling carries inherent risks. It is important to recognise that it is a form of entertainment, not a way to make money or solve financial problems. Problem gambling can affect not only the individual but also their family, friends, and finances. Signs of problem gambling include spending more time or money than intended, chasing losses, lying about gambling habits, or gambling to escape stress or boredom.

Age Restriction

You must be at least 18 years of age to register and gamble on Lizaro Casino. We take age verification seriously. We may request proof of age and identity at any time, and we reserve the right to suspend accounts if we suspect underage gambling. Anyone found to be under 18 will have their account closed and any winnings forfeited.

Player Protection Tools

We provide a range of tools to help you manage your gambling. These can be accessed from your account settings or by contacting our support team. All tools are designed to give you control over your playing time and spending.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. This limit restricts the total amount you can deposit over the chosen period. You can reduce the limit at any time, but any increase will only take effect after 7 days. To set or adjust your deposit limit, contact our 24/7 live chat or email support, or adjust it directly from your account.

Loss Limits

Similar to deposit limits, you can set a limit on how much you can lose over a specific period. Loss limits help you stay within a budget and prevent chasing losses.

Session Time Limits

You can set a time limit for your gaming sessions. When the time is up, you will be automatically logged out of your account. This tool helps manage the amount of time spent gambling.

Reality Check

The reality check feature provides periodic reminders of how long you have been playing. You can set the frequency of these reminders (e.g., every 30 minutes). The reminder will show your session time and current balance, giving you a chance to take a break or stop.

Self-Exclusion

If you feel you need to take a longer break from gambling, you can self-exclude from Lizaro Casino. Self-exclusion prevents you from accessing your account and playing for a chosen period: 6 months, 1 year, or permanently. During the self-exclusion period, you cannot reverse the exclusion. We will do our best to prevent you from receiving marketing communications. After the period ends, you can request reinstatement, but we will not automatically reopen your account.

Support Organisations

If you feel you need help with a gambling problem, several independent organisations offer free, confidential support and counselling. These services are available to Australian players.

We encourage you to reach out to these services if you need to talk to someone.

Our Commitment

Lizaro Casino is committed to upholding the highest standards of player safety and fair play. Our platform uses SSL 256-bit encryption to protect your data. All games are powered by audited Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. Player funds are held in segregated accounts, separate from operational funds. We also employ automatic logout on inactivity to protect your account.

We require identity verification (KYC) before you can make your first withdrawal. This process is a legal requirement under our license and a key part of responsible gaming, ensuring that players are who they claim to be and are of legal age.

Responsible Gaming Checklist

Before you play, ask yourself these questions. If you answer ‘yes’ to any of them, consider using our player protection tools or seeking help.

• Do you gamble to escape problems or negative feelings?
• Do you often spend more money on gambling than you planned?
• Do you chase losses by gambling more?
• Do you lie to friends or family about your gambling?
• Have you tried to cut back on gambling but couldn’t?
• Do you gamble when you should be working or during important activities?

Protecting Others

We do not allow anyone under 18 to gamble on our site. If you share a computer or device with minors, consider using parental control software to prevent access. You can also set browser-level filters to block gambling websites.

Getting Help

If you or someone you know has a gambling problem, please reach out for help. Our support team is available 24/7 via live chat and email if you need assistance setting limits or self-excluding. You can also contact the organisations listed above.

Gambling should always be a fun and controlled activity. We are here to help you keep it that way. For more information on our general terms and how we safeguard your data, please review our Terms & Conditions and Privacy Policy.